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Europcar Great Britain Rental Terms for travel between 26-Mar-2020 and 31-Dec-2050

Important update regarding COVID-19


Europcar Mobility Group UK continues to monitor the latest developments regarding the Coronavirus (COVID-19) outbreak and vigilantly implement the necessary Government advice.


As you will know, a series of new restrictions were imposed by the Prime Minister on Monday 23rd March 2020, requiring many ‘non-essential’ retailers and service providers to close with immediate effect.


Some specific types of retailers are allowed to stay open, including pharmacies, petrol stations, post offices, banks and car and van rental service providers.


Continuation of services


We are proud that our rental vehicles enable ‘essential services’ to continue operating across the country; delivering drugs and medicine to pharmacies, medical supplies to hospitals and helping emergency services staff to get to work.


As we look to help contain the spread of the COVID-19 virus, we have taken the decision to close some of our rental stations, but the majority remain open. A full list of stations that remain open can be found here.


Enhanced Operational Procedures


- A Contactless and Safe Distance Delivery Service process has been introduced for vehicle deliveries and collections.


- Robust new vehicle cleaning protocols have been introduced using chemical sanitiser with special attention to ‘high touch’ areas e.g. key fob, steering wheel, gear stick and indicators.


- Staff have undergone video training relating to new procedures.


- In the event that we have to quarantine a vehicle, it will remain isolated for 9 days (in line with World Health Organisation guidelines). After 9 days the vehicle will be subject to a deep clean prior to returning to our fleet.


Note: Customers will not be charged for the quarantine period nor the deep cleaning service.





New Opening hours


- Our 26 Delivery and Collection Hubs remain unchanged: 0800-1800 Monday-Friday and 0800-1300 Saturday.


- Downtown Stations: 0800-1600 Monday-Friday and closed Saturday/Sunday.


- Out of hours charges will apply to deliveries and collection outside of these revised core hours.


- Our out of hours callout service (whereby we would open a rental station out of hours specifically) is suspended at this time.


- Whilst we will endeavour to meet our usual SLAs, we would appreciate your understanding at this time based on the operational challenges our business is facing.


- Major airport opening hours vary based on airline schedules – for details please click here.


The health and well-being of our customers and employees is our top priority and it is with this in mind that we have taken the above measures and precautions.


Thank you for your support, loyalty and custom during this challenging time.


To speed up your experience at the Europcar counter and get you on your way, why not complete your details now via the following link:




Currency : GBP
Amounts stipulated below are excluding Tax*: 20%   
All Terms & Conditions & Prices are subject to change


Mandatory Surcharges
Premium Location Surcharge
15% per rental   All PLS Locations Excliding Wick Apt
(See below list)
£35 per rental   Wick Apt


LAF/Road Tax        £1.60 per day
No Show Fee        £25 (no VAT charged)


Age Requirements
Minimum Age Requirements by car type - Young drivers surcharge applicable for drivers 25 and under

The minimum age of 22 years applies at all stations, with the exception of the accounts listed below:

Station Exceptions: Bradford - minimum age of 26 years , Doncaster - minimum age of 24 years , Leeds City - minimum age of 24 years , Leeds/Bradford Airport - minimum age of 24 years , Manchester Salford - minimum age of 24 years , Oldham - minimum age of 25 years , Preston - minimum age of 26 years , Reading - minimum age of 25 years , Sheffield - minimum age of 25 years

Upper Age Limit
ONLY at Pembroke, Carmarthen, Plymouth, Exeter, and York locations                                        
Driving Licence Requirements
Most of UK                
All drivers must present a full valid licence at the time of rental, which must have been held for at least 12 months prior to the rental checking out.
Plymouth, Exeter, Taunton, Carmarthen, Pembroke, Aberystwyth and Llanelli                
Licence must have been held for at least 2 years prior to checkout for young drivers under the age of 25 years old.
Drivers aged 22 years old must have held their drivers licence for a minimum of 2 years prior to checkout.


UK Resident        Licence Type - UK Photocard Licence        
FROM 8TH JUNE 2015 Customers will need to use “Share My Driving Licence”, the new online service from the DVLA, for validation of their driving record. 
UK Resident        Licence Type - UK Paper Licence        
Must present an additional form of photographic ID in the form of a Full Valid Passport, Armed Forces ID Card or a Police Warrant Card, no other form of ID will be accepted.
UK Resident        Licence Type - EU Driving Licence        
Licence is valid until the age of 70 or for 3 years after becoming a UK resident - whichever is longest. 


UK Resident        Licence Type - Non-EU Driving Licence        
Licence holder may drive in the UK for up to 12 months from the time they become resident. After 12 months their overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Any        Licence Type - Non-UK Driving Licence        
Must produce full valid Passport. If the licence does not show an address, the holder must also produce proof of current address in the form a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement.
UK Resident        Licence Type - Any        
All renters with a UK home address will need to pass an Experian Authenticate check (see Miscellaneous Info) as verification of residence at their given address. Any customer failing an Authenticate check will not be allowed to rent.
Any        Licence Type - Non-UK Driving Licence        
All visitors to the UK must present a full valid licence. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. A Passport, ID showing home address and proof of entry/exit to the UK (e-tickets acceptable) must be produced if not a UK resident. Visitors to the UK will have their Passport and Driving Licence Updated for authenticity by the ID Scan at participating locations

Collision Damage Waiver (CDW)            
1-14 Days: £10.00
15+ Days: £8.33              
Small: £1,200
Large: £1,500


Selection = £2,000


Theft Waiver (THW)            
1 - 14 days = £10.00
15 + days = £8.33                
Small: £1,200
Large: £1,500


Selection = £2,000


Liability Insurance to Third Party
Condition of Vehicle                
Vehicle must be returned in the same condition as when rented, normal wear & tear accepted. The customer is responsible for the cost of any new damage found at rental termination up to the amount of their damage excess liability
Insurance Policy Limit for bodily injury                
Unlimited liability for Personal injury


For property damage                
The limit for Property Damage is equivalent to EUR 100 million (approx £88 million). Excess is the responsibility of the driver. 


For both                
The limit for Property Damage is equivalent to EUR 100 million (approx £88 million). Excess is the responsibility of the driver. 


Domestic (UK Mainland)            
£20.00 per rental    
One way rentals are permitted within UK Mainland and are subject to the advised charge. One way rentals are not permitted for drop off at Southampton Port.
New prices will apply for checkouts from 01/07/2015


One Ways to St. Pancras            
£125.00    per rental            
A penalty charge of £125 + vat will apply to all rentals dropping off a one way rental to St. Pancras
UK Mainland to Northern Ireland            
£250.00    per rental            
One way rentals between UK Mainland & Northern Ireland are permitted subject to the advised charge. People carriers and automatic vehicles are not allowed for one ways to UK Mainland.
New prices will apply for checkouts from 01/07/2015

Northern Ireland to UK Mainland             
£250.00 per rental                
One way rentals between UK Mainland & Northern Ireland are permitted subject to the advised charge. People carriers and automatic vehicles are not allowed for one ways to UK Mainland.
New prices will apply for checkouts from 01/07/2015
Northern Ireland to Northern Ireland            
Derry - Belfast Locations = £48.00                
One ways between Derry and Belfast locations = £48.00. One ways between all other Northern Ireland locations are free of charge.
New prices will apply for checkouts from 01/07/2015
Between Northern Ireland & Southern Ireland            
NI - Dublin = £150.00 
NI - Cork, Knock & Shannon = £550.00
One way rentals are permitted from any Northern Ireland locations to the following locations in Southern Ireland:- To Dublin = £150.00, To;- Cork, Knock & Shannon = £550.00. 
Over Seas Cover / Cross Border            
1 - 3 day = £70.00
4 - 7 day = £90.00
8 - 13 day = £120.00
14 - 20 day = £140.00
21 - 27 day = £160.00
28 day+ = £200.00            
Vehicles (excluding Selection, LDAR and PDAR models) may be taken abroad but renters will be required to purchase the Europdrive Package. The Europdrive Package is only available to purchase at the counter and applies to vehicles going to the Republic of Ireland from mainland UK also. 
Northern Ireland / Southern Ireland            
£5 per day                
Vehicles may be taken from Northern Ireland into Southern Ireland but renters will be required to purchase this version of Europdrive. 


Delivery and Collection
General Delivery and Collection - During office hours            
0 - 5 MILES = £4.16+ VAT EACH WAY
£1.25 +VAT PER MILE THEREAFTER EACH WAY                    
Delivery and Collection must be confirmed at time of reservation.


After Hours Charge
Airport (Non 24 hours)            
Out of hours are in addition to any delivery and collection charges and are subject to availability
Out of hours are in addition to any delivery and collection charges and are subject to availability
Out of hours are in addition to any delivery and collection charges and are subject to availability


After Hours Charge
If you chose to leave the hire vehicles key in the Drop Box, either out of hours or while the station is open. 
Airport (Non 24 hours)            
No charge                 
Drop box check ins are in are subject to availability, please check if these are allowed at your planned check in station 
Drop Box check ins are in are subject to availability, please check if these are allowed at your planned check in station 


Additional Charges
Young Driver Charge (22-25)            
£29.17 per day        
A young drivers surcharge applies to drivers aged 22 - 25 years.
Additional Driver Charge            
£10.83 per day    Max £108.30        
All additional drivers must meet the age and license requirements. A maximum of 8 additional drivers are permitted per rental.
DVLA Licence Check (From 1st January 2016)            -            
£10.00 per rental
Valid only for UK licence holders


Deposits and Fees
Standard Deposits            
A Security Deposit of £700 
Standard Deposits (Non-UK Licence/Address)            
First time customers presenting a foreign driving licence but a UK address must provide a deposit of £1000.00 (£2000 for Selection vehicles).  
First time customers presenting a UK driving licence but a foreign address must provide a £1000.00 deposit (£2000 for Selection vehicles).
Cash/Credit/Debit Card Deposit Policy            
Cash Deposits are allowed at discretions of station manager and with a copy of passport and airline ticket. Apply at reservation centre. Cash refunds not normally available and cheque refunds can take up to 28 days.
All deposits will be authorised which means that the amount is 'marked' against the card but not actually charged to it (unless a debit card has been used where the amount will be charged). The Authorisation therefore reduces the cardholder's available credit as against their approved limit. The amount does not appear on the customer's monthly statement if a credit card is used.            
Late Return Penalty            
A penalty charge of £40.00 will apply if a customer returns their car more than 24 hours after the agreed check-in time without advising the branch.
Damage Admin Fee            
A charge of £40.00 applies if we have to charge you for damage caused to the Vehicle whilst you are in possession of it.  This charge pays for the back-office resource required to process associated paperwork. 
Admin Fee            
A charge of £40.00 applies if we have to provide your details to any third parties (for example for unpaid congestion or parking charges) or if we have to replace accessories or keys
Desktop Engineering Fee            
A charge of £40.00 applies if the Vehicle is damaged but not repaired immediately.  It pays for the cost of an engineer to review and compare all data relating to the damage and to choose the best method of repair. This charge is in addition to the Damage Administration Fee.
Engineer’s Fee            
A charge of £80.00 applies if the Vehicle is damaged and needs to be repaired immediately.  It pays for an engineer to liaise with the repairers to agree how it will be repaired and what it will cost. This charge is in addition to the Damage Administration Fee


Miscellaneous Info
Refuelling Policy        
All Vehicles are supplied with a full tank of fuel and it is the customer's responsibility to return the vehicle full or pay for any missing fuel at the end of the rental. On rentals of 4 days or longer we recommend that you add the cost of a full tank up front to our rental charges at the time of pick up. This method eliminates the need for you to refuel the tank prior to returning. The fuel amount charged at the time of rental will be based on a market competitive price and the car model rented. We are unable to issue a refund for unused fuel. A fuel deposit is not required.
Out of Hours Policy        
All Out of Hours reservations are on request at the charge advised on the main page of the terms & conditions. Out of hours returns are allowed at selected locations. Where a vehicle is returned outside office hours the location should confirm the procedure for returning the vehicle out of hours and the location of the key return box. All customers must be advised that they remain liable for  vehicle damage until the vehicle is Updated in on the next working day. Please note that when returning out of hours at Marble Arch additional charges may apply.
Experian Authenticate Check        
Experian Authenticate Plus enables Europcar to combat identity fraud by using independent data sources to establish a degree of confidence in the person's identity. This is achieved by validating that the presented details relating to the person's name and address being supplied to Europcar are correct and that the person exists, and that they owner of these details is the person presenting them to Europcar. 
This check will leave an electronic note, or 'footprint', on your records to say that a check has taken place. It does NOT affect your credit rating, is not used as part of the credit vetting process, and the information is not sold to third parties.
Authenticate Plus enables Europcar to accurately authenticate a person's identity without the need for documentary proof. A level of confidence in the identity of an applicant can be gained using the authentication index, number of identification confirmations, and the absence of Fraud Alerts. The Authentication index, ID confirmations, and Fraud Alerts are created by matching information provided by the applicant against that held on Experian's database of over 500 million records from a variety of different data sources.
Should you have any concerns over the search or require your credit records investigation to avoid any future issues - please contact Experian directly, who will be able to investigate. - - 0844 481 0800
Customer Support Centre, Experian Ltd, PO Box 1135, Warrington, WA55 1EP.
Grace Period        
Europcar offers you a 30 minute grace period after 24 hours are up (whole day rental).
Credit Cards Accepted        
MasterCard, Visa, Diners and American Express.
Debit Cards Accepted        
MasterCard and Visa
Advance Booking Delay        
72 hours (only if advised on rate grid)
Roadside Assistance        
In case of breakdown or accidents emergency telephone numbers can be found on the tax disc and key fob. Cover is provided through the AA or RAC dependant on the vehicle manufacturer. Customers should call the emergency number shown on their vehicle. Coverage is 24 hours a day, 7 days a week.
London Congestion Charge        
Congestion Charge is applicable in Central London.

The charge is payable daily Monday to Friday for each day a vehicle moves within the zone. No charge is payable for vehicles when they are parked within the zone for a full day. 
The daily charge is £11.50 if paid by midnight on the day of travel and £14.00 if paid the next day. It is payable either by phone, online or at selected retail outlets within the zone (next day payment only available online or by phone). There is a fixed penalty system that will issue fines of £130.00 per day for non-payment, which is reduced to £65.00 if paid within 14 days. 

Marble Arch and London Waterloo are the only Europcar locations that fall into the Central London zone. If the customer picks up a car from Marble Arch between Monday and Friday (07.00-18.00) inclusive, Europcar will offer to add the first day's Congestion Charge to the rental agreement for the customers convenience. The customer will then be responsible for paying the daily charge for all subsequent days (Saturday, Sunday and public holidays are exempt). For a customer picking up a car from Marble Arch on a Saturday, Sunday or public holiday no Congestion Charge fee will be added to the rental agreement for that first day. They will then be responsible for paying the fee for all subsequent chargeable days (excluding Saturday, Sunday and public holidays).


Animal Policy        
We do not allow any animals other than Assistance Dogs to be transported in our vehicles.   

If you are travelling with an Assistance Dog we draw to your attention that we do not supply dog guards or any other form of animal restraint for our vehicles and you are therefore responsible at all times for the behaviour and well-being of your dog.  This responsibility includes ensuring that the dog is suitably restrained at all times so that it remains safe; it does not distract the driver or cause risk or injury to you or any other passengers sharing the vehicle with you.  

Please Note that we do not under any circumstances accept liability for damage suffered by the vehicle or for injury caused to the dog or to you or the driver or to any passengers as a result of your failure to keep the dog appropriately restrained and/or controlled.

In addition you are required to return the vehicle to us in the same condition as it was at the start of the Hire Period (fair wear and tear excepted).  If it is returned to us in a dirty or messy and/or damaged condition to the extent that it will require specialist cleaning and/or repair before it can be rented to the next customer then you will be liable for the special cleaning/valet charge described in the Tariff Guide attached to the standard terms and conditions of hire (T&Cs).


Premium Location Surcharge
Where the Premium Location Surcharge is not included in the provided rate it will be billed additionally for checkouts at the following locations:
Aberdeen Airport        
Belfast International Airport        
Belfast City Airport        
Belfast City        
Birmingham Airport        
Birmingham City        
Blackpool Airport        
Bournemouth Airport                                            
Bournemouth City        
Bristol Airport        
Bristol City        
Bristol Horfield        
Cardiff Airport        
Cardiff City        
Cardiff East                                                    
East Midlands Airport        
Edinburgh Airport        
Exeter Airport        
Gatwick Airport        
Glasgow Airport        
Heathrow Airport        
Humberside Airport                                                
Inverness Airport        
Inverness City        
Leeds Bradford Airport        
Liverpool Airport        
Liverpool East        
London Barking        
London Bayswater        
London City Airport                                                
London Croydon South        
London Edgware        
London Enfield        
London Euston        
London Finchley        
London Fulham Broadway        
London Kennington        
London Kensington                                                
London Kings Cross        
London Kingston Upon Thames        
London Lewisham        
London Marble Arch        
London North Cheam        
London Orpington        
London Park Royal        
London Putney Bridge                                                
London Richmond        
London Streatham        
London Victoria        
London Waterloo        
London Woodford Green        
Luton Airport        
Luton City        
Manchester Airport                                                
Manchester City        
Manchester Salford        
Newcastle Airport        
Newcastle Gateshead        
Norwich Airport        
Prestwick Airport        
Southampton Airport        
Southampton City
Stansted Airport        
Teesside Airport        
Wick Airport        
Please note a premium location surcharge of £35.00 + VAT, will be applied to the cost of rentals upon checkout from Wick Airport


Info for Inbound Customers
Overseas Residents        
An overseas customer is defined as one who, at the time of rental, is not resident in the United Kingdom or Northern Ireland. Included in this definition are residents of the Channel Islands and Isle of Man.

Non UK driving licence holders: Must have held a full and valid driving licence for a minimum of 12 months.  Licences issued overseas must be clearly identifiable as a driving licence, otherwise an international driving licence will be required. Some licences are only valid in the country of issue e.g. India, so an international driving licence is required. In addition the following documentation must also be provided: (i) Passport or National ID card, (ii) proof of entry/exit into/out of the UK (e-tickets acceptable).
Foreign Drivers Licences        
All first time leisure customers (renter or driver) who present a foreign driving licence and have a UK address must now provide a £1,000 deposit, with the exception of those customers renting a Selection vehicle who must now provide a £2,000 deposit.
For all leisure rentals where the reservation was placed on or after 1 February 2015, the driver must have held a full driving licence for a minimum of 3 years. If the valid from date is not available on the license then please ask the customer for this information.  This will be acceptable as validation of this section of the rental criteria.
Licences issued overseas must be clearly identifiable as a driving licence, must entitle the licence holder to drive the category of vehicle that they wish to rent and must be valid to be used in the UK - some driving licences are only valid in the country of issue. Otherwise an International Driving Licence will be required.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Group Limited. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at 2/509 St Kilda Rd, Melbourne VIC 3004. Thank you for booking with us.

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